Returns & Shipping
The Painted Shelf strives for you to be 100% satisfied with your purchase. However, if you are not completely satisfied, you may return most new items within 30 days for an exchange, credit, or refund, minus shipping. If the item is damaged or was grossly misrepresented, a full refund will be issued including the cost of shipping.
If the product is damaged, the buyer must send The Painted Shelf a picture of the damage within 7 days from receipt to receive a refund to include the shipping. Refunds are issued after The Painted Shelf has received and has inspected the item.
If you would like to return an item, please log in to your account and click on your completed orders to find the item. To begin the return process, click on the Return Item(s) link. Or, Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return item(s) from your order.
Please return the item using original box and packing materials. Also, include a copy of your order invoice.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Products can be exchanged within 30 days if new and unused; however, the buyer is responsible for both the return and new delivery shipment cost. Before a product can be exchanged The Painted shelf will need to inspect the item for damage.
We currently ship to the continental United States only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.